Terms & Condition

You are advised to read this terms and conditions carefully as by accessing, viewing or using this website. You (the customer) agree to be bound by this Agreement. If you are not agreed to all the terms and conditions of this Agreement in their entirety, you cannot use this Website and should exit/logout now or you should not eligible to use this website.

• Reading and accepting the terms of use and reading and accepting the provisions of the privacy policy of this website are required considerations for the website granting you the right to visit, read or interact with it. All persons are denied access to this site unless they read and accept the terms of use and the privacy policy.

• This website reserves the right to deny access to any person or viewer for any reason. Under the terms of the privacy policy, which you accept as a condition for viewing, the website is allowed to collect and store data and information for the purpose of exclusion and for many other uses. The terms of use agreement may change from time to time. Visitors have an affirmative duty, as part of the consideration for permission to view this website, to keep themselves informed of changes.

• The website and its contents are owned or licensed by the website owner. Material contained on the website must be presumed to be proprietary and copyrighted. Visitors have no rights whatsoever in the site content. Use of website content for any reason is unlawful unless it is done with express contract or permission of the website.

• Disclaimer for contents of site, we have tried our best to provide you accurate information but still. The website disclaims any responsibility for the accuracy of the content of this website. Visitors assume the all risk of viewing, reading, using, or relying upon this information. Unless you have otherwise formed an express contract to the contrary with the website, you have no right to rely on any information contained herein as accurate. The website makes no such warranty. By using any information of this website nobody can make contract with any other person.

• Disclaimer for harm caused to your computer or software from interacting with this website or its contents. Visitor assumes all risk of viruses, worms, or other corrupting factors. The website assumes no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor's computer. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk.

• Disclaimer for harm caused by downloads

• Visitor downloads information from this site at his own risk. Website makes no warranty that downloads is free of corrupting computer codes, including, but not limited to, viruses and worms. at is inadvertently passed to the visitor's computer. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk.

Order Policy

• In case of non-certified Diamond you are only placing order it’s not a purchase.
• Confirmation of the order is subjected to the availability of the product.
• Once you have placed an order it will not be changed but may cancel if shipment has not been done.
• In case wire transfer payment, your payment must reach to us within 5 working days after order is confirmed by us. We may cancel your order in case of payment delay.

Return Policy

Return: As our loyal customer we want you to be satisfied with your purchase experience with us. So we provide return policy. If, for any good reason, you decide not to keep the diamond, we will accept it back in its original condition. You must inform us within 2 business days from the date of receipt of the diamond and return it within 15 business days for a refund from the date of receipt. If you fail to follow the above norm then you will not be entitled for refund.

Packaging: Include all original packaging and materials. If your item comes with a diamond certificate you must include the certificate with your return, or you may be liable for the cost of certification and cost associated with it.

Insure the package: All items being sent back to GlowStar Diamond insured. We are not responsible for items lost or damaged while shipping. You may use any carrier of your choice to send back your item.

Our simplified Refund process: Once your returned item has been inspected by our trained staff, your refund will be promptly processed. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. We will refund the full cost of the item excluding shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.

Shipment Policy

• Product will be shipped strictly to the destination provided and approved by customer. It’s prior responsibility of the customer to check and update the shipping and billing information. We will follow the information with us for shipping and billing.

• Shipment will be made immediately after receiving full payment of the ordered product.
• We are liable to pay only Freight and insurance of the shipped product up to FOB (Freight On Board). Other applicable taxes, duty etc is customer’s liability.
• We can ship your purchased product from any of our regional or affiliated offices.
• USD 100 will be levied towards shipping and handling charges per invoice amounting below USD 25,000. Invoice amounting above USD 25,000 are absolutely free of cost. Free shipping to Hong Kong.
• No shipping charges applicable if stones are collected personally from our affiliated offices.

Conflict Free Policy

• GlowStar Diamond and its associates are manufacturer & direct distributor of high quality Diamonds, We buy Rough Diamonds from legislative source which compliance with UN resolution. We source rough diamond from reliable sources so we have a zero tolerance policy toward conflict Diamonds which prevent illegal Diamond trade.

• If any foreign buyer file suit that whether finish polish diamond manufactured out of only KP certified goods or not, our liability to prove only through documentary evidence, not up to mine testing.

Price Policy

• Price excludes Local taxes and duties if applicable.

• All prices mentioned on the site are in USD.
• Seldom, there could be human error, system or typographical errors, in the data uploaded, including the prices and may be the information is displayed inaccurately. Such errors may occur despite our every effort to avoid them. We reserve the right to rectify any and/ or all such errors when they occur and we do not accept such inaccurate or incorrect information especially pertaining to prices. In case a stone’s listed price is lower or higher than the actual price, we will, either contact you for instructions before shipping or cancel the order and notify you of such cancellation. This decision is at our sole discretion. In such cases, if the product is already shipped, customer has to pay the difference between the actual and charged price will be paid by the concerning side or return the goods in accordance to business ethics. The prices are subject to change without prior notice. In case of any questions, please feel free to contact our customer service manager at info@glowstardiam.com.

Payment Policy

• We accept only advance payment.
• We accept cash payment also.
• We have gateway for payment – wire transfer for time being.
• Payments of all confirmed orders must be paid in advance.
• Payment must be paid in full within 5 working days from the date of confirmation of your order.
• All Prices are based on advance payment terms only and prices are expressed in USD, unless otherwise stated and will be exclusive of any duties, taxes and/or bank charges.

Policy for Minor

• GlowStar Diamond does not knowingly collect personal information from a person below 18 years of age. If we come to know that we have collected personally identifiable information from such a person, we will delete that data from our systems.

Policy Amendment

• When you use this web site, you agree to GlowStar Diamond privacy policy. This is the entire and exclusive privacy policy and it succeeds any earlier version. We may update this privacy policy as and when required or occasionally. When such a revision is made the last update date will be displayed on this page. You are encouraged to review the privacy policy, periodically; to stay informed how we protect your information. Your continued usage of this website comprises your consent to this privacy policy and any updates.

• The Company reserves the right to make any changes to our Terms and Conditions and/or our Privacy Policy (which is incorporated herein by reference) as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you read our T&C and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our T&C and Privacy Policy and you continue to use our Site, you are impliedly agreeing to the revised T&C and Privacy Policy expressed herein.

Last Update Date : 11-6-2014

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